Consumer Terms & Conditions

These website terms of use (“Terms”) apply to the website listed below, and all affiliated websites and applications, including mobile websites and mobile applications, owned and operated by William Clark & Sons Ltd and our affiliates (“we” or “us”) 
These Terms govern your use of the William Clark & Sons Ltd Site and the purchase of Products through our Site. By accessing or using this Site and using the Services, you agree to be bound by the following terms and conditions (the "Terms").

Website
The Sites comprise an online shopping website where You may, at your discretion, request to purchase goods or services displayed on the Site, through our easy checkout system (“Order”), that offer goods and/or services for sale (which we refer to as "Products") through Our Site (“Service”).
By placing an Order for Products through the Service, You warrant that You are legally capable of entering into binding contracts. This means that to Order and purchase Products using our Site You must be eighteen (18) years of age or older at the time that You Order and purchase a Product through the Site.

What we do
We are an online shopping website enabling consumers to view, Order and purchase Products. We operate the Site as a trade and consumer platform. 

Errors and Inaccuracies:
All images, Product pages and Product information displayed on the Sites are for illustrative purposes only and may not always be entirely up to date. 

Important Product Information:
Before placing Your Order, please read the Product pages carefully, these will detail any Product, or packaging information, including any restrictions or prohibitions that apply to the delivery, sale or use of any Products. Please also read any further information contained in the Products packaging and materials including any labels or warnings and the directions provided before you use the Products.

Over 18:
You must be 18 to hold an account and must be over 18 to purchase Products from Our Site.
When you Order and make a purchase in connection with Products through the Site, You are making a request to purchase Products, including delivery of the Product and any related services from us. 

Ways to Place an Order:
You can place an Order for a Product via the Site. 
At the time of placing an Order, You will be asked to provide payment and You will be sent a message confirming receipt of Your Order and details of your Order by way of an Order Confirmation. An Order Confirmation is an acknowledgment that Your Order has been received but is not a confirmed sale. Once we accept Your Order, You will be sent an email confirming [sale and] dispatch of your Product and You will be charged for that Product and any Delivery charges.

Delivery
Delivery details, charges and estimated dates (if applicable) are set out on the Checkout page and provided at checkout and will be made to the address specified by you on the completed Order form. Free standard delivery available to UK mainland only.
If you have a complaint or question about a delivery please "contact us" and send a message including the Order number which you will receive in your confirmation email.

Shipping and delivery charges: Charges for shipping or delivery will be displayed to You at checkout. All dispatches are sent via a courier, tracking information can be requested on proof of sales reference.
If your Order is dispatched in more than one package, you may receive a separate Dispatch Confirmation for each package, and each Dispatch Confirmation and corresponding dispatch will conclude a separate contract of sale between the William Clark & Sons Ltd specified in that Dispatch Confirmation and you.

Changed your mind?
You may contact us and provide your name, home address, details of the order and, where available, your phone number and email address and state that You wish to withdraw Your Order
This does not affect Your statutory rights.

Cancellation
Any Products You purchase can only be returned in accordance with these Terms and Conditions and Our returns policy
14 Day Period: You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You received the Product.
Our Cancellation Refunds and Returns Policy forms a part of these Terms and Conditions (Returns Policy). Please read our Returns Policy to learn more about your right to cancel Your Order.

If there is a problem with the Product. 
Any Products You purchase can only be returned in accordance with these Terms and Conditions and Our returns policy.
If You have any questions or complaints about the Product You have bought, or a Product is damaged before it arrives you must contact us on email or phone within 28 days from the date that Your Product was delivered to claim a refund or replacement.

Prices
The total price of any Product that you Order (including delivery charges and legally applied VAT and other applicable sales taxes (if applicable)), will be quoted on the Site.
Product prices are expressed inclusive of any VAT and other applicable sales taxes payable unless otherwise stated and will include the delivery charge to UK mainland only. Any delivery charges will be displayed on checkout.
Any "Was" pricing for Products refers to the original selling prices offered on the Site reflecting the most recent price for over twenty-eight (28) days in the last six (6) months. For further information, please see the relevant Product page.

Payment
Transactions on Our Sites are in all in pounds sterling (GBP) and Our payment processor is Ayden who are authorised to accept payment.

Privacy and Use of Your Data
When you Order a Product We use, process and disclose your customer information related to that Product Order to other third party’s involved with the payment or shipping of that Order or Product (as applicable) so that they can fulfil the payment or delivery requirements and if necessary, respond effectively to any questions or complaints you might have about a particular Product or Order. 
All information received by Us from Your use of the Site will be used in accordance with our Privacy Notice.

What protections do I have as a Customer?
As a consumer You have a right to enforce certain terms relating to the Product if they:
Are not of satisfactory quality;
Are not fit for a particular purpose;
Do not match the description, sample or model;
Do not confirm to the digital content; or
Are not installed correctly where installation has been agreed as part of the contract.
For further information about your legal rights, visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

Disclaimer of Warranties and Limitation of Liability
William Clark & Sons Ltd does not warrant that the Site, information, content, Products (including software), materials or other services included, or made available to you, through the Site, servers or electronic communications sent from William Clark & Sons Ltd are free of viruses or other harmful properties or components. You must take your own precautions in this respect.
William Clark & Sons Ltd will not be liable for any damages of any kind arising from the use of any Site or service, or from any information, content, Products (including software), materials or other services included, or made available to you, through the Site including, but not limited to, direct, indirect, or consequential damages, unless otherwise specified in writing

Site Use
The Site may contain links to third party websites and may contain applications that allow you to access third party websites via the Site. Such third-party websites or applications are owned and operated by the relevant third parties and/or their licensors
If you submit reviews about the Site and/or any services provided by William Clark & Sons Ltd on the Site (“Reviews”), you agree that William Clark & Sons Ltd is free to use such Reviews without needing to pay you for it and without any obligations of confidentiality or any other obligations. You agree that William Clark & Sons Ltd may disclose the Reviews to anyone for promotional purposes, without restriction.
Although we will do our best to provide constant, uninterrupted access to the Site, we do not guarantee this. We accept no responsibility or liability for any interruption or delay.
Nothing in these Terms of use shall exclude our liability for fraudulent misrepresentation, personal injury or death caused by negligence or wilful misconduct or anything that cannot be excluded or limited by law.

Copyright
William Clark & Sons Ltd retains all intellectual property rights made available, to you on the Sites including design. The William Clark and Sons logos and names are trademarks of William Clark & Sons Ltd and all product names used in connection with the Site and the services provided on the Site are the trademarks.

Termination:
Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service or Our Sites.

No Warranties 
Our Sites and the Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind.

Jurisdiction & Governing Law
These Terms are governed by English law.
The English courts shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, the Site and each contract.


Consumer Terms & Conditions

These website terms of use (“Terms”) apply to the website listed below, and all affiliated websites and applications, including mobile websites and mobile applications, owned and operated by William Clark & Sons Ltd and our affiliates (“we” or “us”) 
These Terms govern your use of the William Clark & Sons Ltd Site and the purchase of Products through our Site. By accessing or using this Site and using the Services, you agree to be bound by the following terms and conditions (the "Terms").

Website
The Sites comprise an online shopping website where You may, at your discretion, request to purchase goods or services displayed on the Site, through our easy checkout system (“Order”), that offer goods and/or services for sale (which we refer to as "Products") through Our Site (“Service”).
By placing an Order for Products through the Service, You warrant that You are legally capable of entering into binding contracts. This means that to Order and purchase Products using our Site You must be eighteen (18) years of age or older at the time that You Order and purchase a Product through the Site.

What we do
We are an online shopping website enabling consumers to view, Order and purchase Products. We operate the Site as a trade and consumer platform. 

Errors and Inaccuracies:
All images, Product pages and Product information displayed on the Sites are for illustrative purposes only and may not always be entirely up to date. 

Important Product Information:
Before placing Your Order, please read the Product pages carefully, these will detail any Product, or packaging information, including any restrictions or prohibitions that apply to the delivery, sale or use of any Products. Please also read any further information contained in the Products packaging and materials including any labels or warnings and the directions provided before you use the Products.

Over 18:
You must be 18 to hold an account and must be over 18 to purchase Products from Our Site.
When you Order and make a purchase in connection with Products through the Site, You are making a request to purchase Products, including delivery of the Product and any related services from us. 

Ways to Place an Order:
You can place an Order for a Product via the Site. 
At the time of placing an Order, You will be asked to provide payment and You will be sent a message confirming receipt of Your Order and details of your Order by way of an Order Confirmation. An Order Confirmation is an acknowledgment that Your Order has been received but is not a confirmed sale. Once we accept Your Order, You will be sent an email confirming [sale and] dispatch of your Product and You will be charged for that Product and any Delivery charges.

Delivery
Delivery details, charges and estimated dates (if applicable) are set out on the Checkout page and provided at checkout and will be made to the address specified by you on the completed Order form. Free standard delivery available to UK mainland only.
If you have a complaint or question about a delivery please "contact us" and send a message including the Order number which you will receive in your confirmation email.

Shipping and delivery charges: Charges for shipping or delivery will be displayed to You at checkout. All dispatches are sent via a courier, tracking information can be requested on proof of sales reference.
If your Order is dispatched in more than one package, you may receive a separate Dispatch Confirmation for each package, and each Dispatch Confirmation and corresponding dispatch will conclude a separate contract of sale between the William Clark & Sons Ltd specified in that Dispatch Confirmation and you.

Changed your mind?
You may contact us and provide your name, home address, details of the order and, where available, your phone number and email address and state that You wish to withdraw Your Order
This does not affect Your statutory rights.

Cancellation
Any Products You purchase can only be returned in accordance with these Terms and Conditions and Our returns policy
14 Day Period: You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You received the Product.
Our Cancellation Refunds and Returns Policy forms a part of these Terms and Conditions (Returns Policy). Please read our Returns Policy to learn more about your right to cancel Your Order.

If there is a problem with the Product. 
Any Products You purchase can only be returned in accordance with these Terms and Conditions and Our returns policy.
If You have any questions or complaints about the Product You have bought, or a Product is damaged before it arrives you must contact us on email or phone within 28 days from the date that Your Product was delivered to claim a refund or replacement.

Prices
The total price of any Product that you Order (including delivery charges and legally applied VAT and other applicable sales taxes (if applicable)), will be quoted on the Site.
Product prices are expressed inclusive of any VAT and other applicable sales taxes payable unless otherwise stated and will include the delivery charge to UK mainland only. Any delivery charges will be displayed on checkout.
Any "Was" pricing for Products refers to the original selling prices offered on the Site reflecting the most recent price for over twenty-eight (28) days in the last six (6) months. For further information, please see the relevant Product page.

Payment
Transactions on Our Sites are in all in pounds sterling (GBP) and Our payment processor is Ayden who are authorised to accept payment.

Privacy and Use of Your Data
When you Order a Product We use, process and disclose your customer information related to that Product Order to other third party’s involved with the payment or shipping of that Order or Product (as applicable) so that they can fulfil the payment or delivery requirements and if necessary, respond effectively to any questions or complaints you might have about a particular Product or Order. 
All information received by Us from Your use of the Site will be used in accordance with our Privacy Notice.

What protections do I have as a Customer?
As a consumer You have a right to enforce certain terms relating to the Product if they:
Are not of satisfactory quality;
Are not fit for a particular purpose;
Do not match the description, sample or model;
Do not confirm to the digital content; or
Are not installed correctly where installation has been agreed as part of the contract.
For further information about your legal rights, visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

Disclaimer of Warranties and Limitation of Liability
William Clark & Sons Ltd does not warrant that the Site, information, content, Products (including software), materials or other services included, or made available to you, through the Site, servers or electronic communications sent from William Clark & Sons Ltd are free of viruses or other harmful properties or components. You must take your own precautions in this respect.
William Clark & Sons Ltd will not be liable for any damages of any kind arising from the use of any Site or service, or from any information, content, Products (including software), materials or other services included, or made available to you, through the Site including, but not limited to, direct, indirect, or consequential damages, unless otherwise specified in writing

Site Use
The Site may contain links to third party websites and may contain applications that allow you to access third party websites via the Site. Such third-party websites or applications are owned and operated by the relevant third parties and/or their licensors
If you submit reviews about the Site and/or any services provided by William Clark & Sons Ltd on the Site (“Reviews”), you agree that William Clark & Sons Ltd is free to use such Reviews without needing to pay you for it and without any obligations of confidentiality or any other obligations. You agree that William Clark & Sons Ltd may disclose the Reviews to anyone for promotional purposes, without restriction.
Although we will do our best to provide constant, uninterrupted access to the Site, we do not guarantee this. We accept no responsibility or liability for any interruption or delay.
Nothing in these Terms of use shall exclude our liability for fraudulent misrepresentation, personal injury or death caused by negligence or wilful misconduct or anything that cannot be excluded or limited by law.

Copyright
William Clark & Sons Ltd retains all intellectual property rights made available, to you on the Sites including design. The William Clark and Sons logos and names are trademarks of William Clark & Sons Ltd and all product names used in connection with the Site and the services provided on the Site are the trademarks.

Termination:
Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service or Our Sites.

No Warranties 
Our Sites and the Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind.

Jurisdiction & Governing Law
These Terms are governed by English law.
The English courts shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, the Site and each contract.